Recently, my desktop computer started acting up. It was becoming very slow, programs were frequently closing, and even typing had become frustrating. I would type something and then wait several seconds for the words to appear on the screen.
Since we have a Best Buy membership that includes computer support and repairs, I decided to use their remote service, where a technician can access your computer while you are on it and fix any problems.
Unfortunately, it was not the experience I expected.
I initially spoke with a very pleasant young woman from Panama City. We communicated easily, and she spent about 20 minutes asking detailed questions about the issues I was having with my Mac Mini. I explained that the computer was slowing down, programs were closing unexpectedly, and typing had become delayed and difficult.
She told me she would need to transfer me to the technical department but assured me she would pass along all the information we had discussed. She also took two phone numbers in case we were disconnected to make sure we re-connected.
After being on hold for about five minutes, a technician took over remotely. He exchanged a few online messages with me, assuring me that everything would be fixed. He worked for about 15 minutes, electronically. Using the chatbox, he said goodbye and asked if I had any questions.
I did have questions… but he was no where to be found. He just left the chatbox..
After waiting a while, I disconnected the remote session and happily went to explore my newly “fixed” computer.
Well… Google Search, email, Instagram, ChatGPT, and several other programs no longer worked.
WHAT?!?! Are you kidding? I wanted to cry.
After many attempts, a message eventually appeared telling me that JavaScript had been disabled, which explained why so many programs and websites had suddenly stopped functioning.
I tried not to get too upset and told myself I could probably figure it out. Thankfully, after some searching and troubleshooting, I was able to re-enable JavaScript and everything started working again.
Whew!! Was that necessary???
I then called Best Buy to let them know what had happened and to ask for a report showing exactly what the technician had done to my computer. Unfortunately, I kept getting put on hold, only to be disconnected.
Has anyone else used this service? What has your experience been?
We have actually used it successfully in the past. In fact, previous technicians stayed on the phone with me the entire time, explained what they were doing, and answered my questions along the way.
This experience was very different—and honestly, very frustrating.
On another note, I made a really good cauliflower recipe last night for dinner which will be my next post. I got a beautiful locally grown cauliflower at the local farmers market. Can’t wait to share this new recipe.
