Kaiser Permanente focuses on treating the whole person and providing members with complete care experience. Through our integrated care model, we deliver a robust suite of disease management, wellness, and workforce health programs that help members stay healthy and organizations support a thriving workforce.
Mental Health
Kaiser Permanente provides a comprehensive, integrated continuum of behavioral health and substance use disorder services as part of its standard health plan benefits. Services are embedded within Kaiser Permanente’s coordinated care model and include specialty mental health care, psychiatry, substance use disorder treatment, integrated pain services, behavioral health clinical pharmacy support, and targeted programs for populations with unique needs, including pregnant members, adolescents/youth, rural communities, and members with higher-acuity or complex behavioral health needs. This integrated model supports early identification, evidence-based treatment, functional recovery, and coordination across medical, behavioral health, pharmacy, and specialty care teams.
Kaiser Permanente integrates mental health screening and support throughout the care experience. We routinely screen for depression, anxiety, psychological distress, and substance use concerns, with additional screening for members with chronic conditions, pregnant members, and older adults to support early identification and intervention.
To make mental health care more accessible, we integrate behavioral health services across our care delivery system. Many outpatient mental health services are co-located with primary care and specialty care settings, and mental health clinicians work alongside primary care teams to streamline referrals, improve care coordination, and reduce stigma. We also offer virtual care options that make it easier for members to connect with behavioral health professionals when and where they need support.
Digital Apps
We provide multiple pathways for members to access mental health and substance use care. Members can learn about available resources online, connect through their primary care physician, self-refer to specialty mental health services, or be identified through routine screenings. This comprehensive approach helps ensure members receive the level of care that best meets their individual needs.
For members who do not require specialty care, we offer no-cost digital self-care tools rooted in evidence-based clinical practices. Through partnerships with Calm and Headspace, members can access resources that support stress management, sleep, mindfulness, relationships, chronic pain management, and overall emotional well-being. Members can also explore online classes, self-guided programs, and wellness resources designed to help them build healthy habits and improve mental well-being.
Preventive Care
Prevention has long been a cornerstone of Kaiser Permanente’s approach to health care, and we consistently rank among the nation’s top health plans for preventive care. We recognize that prevention goes beyond avoiding illness. It means promoting overall well-being by supporting physical, mental, and social health. By understanding the unique needs, goals, and preferences of each member and employer group, we deliver personalized programs and resources that help people stay healthy, thrive, and achieve their best health.
We promote lifelong health through personalized screenings, preventive care, and wellness support tailored to each member’s age, health status, and needs. Through shared decision-making, our care teams help members navigate immunizations, screenings, medical procedures, and mental and behavioral health services. Members can also access digital tools on kp.org, including a symptom checker and the Total Health Assessment, which provides personalized recommendations for Healthy Lifestyle Programs.
Wellness
Kaiser Permanente offers members access to a broad range of health and wellness programs, many of which are available at no additional cost as part of our integrated care delivery model. By embedding these services within our core offerings, we make it easier for members to access the support they need to improve their health and well-being.
Our Permanente Medical Groups develop clinical wellness programs that complement our comprehensive preventive care and screening services. We tailor these programs to address members’ unique demographic and clinical needs, including health concerns that are prevalent within specific regions and communities.
Members can participate in classes, workshops, and support groups offered both online and at select facilities. Available programs vary by region and are listed at kp.org/classes. Members also have access to a wide range of wellness resources, tools, and programs available across all Kaiser Permanente regions through kp.org/health-wellness.
Clinical wellness programs may include:
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Nutrition counseling (such as weight loss and a healthy diet)
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Prenatal counseling and education
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Substance abuse prevention
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Alcohol-dependency counseling
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Stress reduction programs
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Chronic disease self-management programs
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Exercise counseling and cardiovascular fitness programs
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Violence Prevention and Anger Management programs
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Smoking Cessation program
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Health risk appraisals
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Injury prevention program
Virtual Care
Kaiser Permanente makes it easy for members to access care when and where they need it. Our integrated virtual care services connect members with their care teams through secure, convenient digital tools that support ongoing relationships and seamless care coordination. Because virtual visits are fully integrated with our care delivery model and electronic health record, members benefit from continuity, quality, and a connected care experience.
Members can access a wide range of virtual care services, including video visits, scheduled phone appointments, online chat, secure messaging, e-visits, remote monitoring, online physical therapy, telephone assessments, and 24/7 nurse advice, when clinically appropriate and available. For immediate needs, members can also use “Get Care Now” through kp.org or the Kaiser Permanente mobile app to connect with a clinician 24/7.
These virtual care options help members receive care in the setting that best fits their needs while improving access, strengthening engagement, supporting preventive care and chronic condition management, and enhancing care coordination.
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Video visits and scheduled telephone appointments: Members can connect with Kaiser Permanente providers through secure two-way video or scheduled telephone appointments when clinically appropriate.
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Chat and secure messaging: Members can chat with a clinician or securely email their care team with non-urgent questions, prescriptions, follow-up information, and care guidance.
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E-visits: Members complete an online questionnaire about their condition and receive self-care guidance, an appointment, or an assessment and treatment plan from a Kaiser Permanente physician.
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Remote monitoring: Members with diabetes, hypertension, pregnancy-related needs, or other conditions may share health data with Kaiser Permanente providers remotely using connected technology.
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24/7 advice and urgent virtual access: Trained nurses and clinicians are available by telephone 24/7 to assess symptoms, perform triage, and help determine the right level of care.
Additional Member Resources
Through kp.org, members can access a wealth of health and wellness resources designed to support informed health decisions and healthy lifestyle choices. We provide educational content, videos, podcasts, self-guided tools, region-specific classes, and health improvement programs that help members manage their health, prevent illness, and improve overall well-being. Resources are available on a wide range of topics, including:
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BMI calculators
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Children and teen health
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Class offerings on various health and wellness topics with schedules by region
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Complementary and alternative care (nontraditional care)
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Decision support/help tools for symptoms, medical tests, surgeries, treatments
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Chronic disease and chronic condition management
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Drug encyclopedia and regional formularies
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Emotional and behavioral health
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Fitness and getting active
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Healthy Lifestyles programs
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Health education materials/brochures
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Kids’ wellness games and activities
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Men’s health
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Pregnancy, new baby, well-baby care (prenatal/postnatal)
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Preventive care
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Quitting smoking (smoking cessation)
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Older adults’ health and aging
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Weight management
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Women’s health
